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Do I need to get undressed?For facials, we ask that you remove your top and bra straps (if applicable). You will be provided a wrap towel to cover your chest. For back facials, you will need to remove all upper garments. Your lower body will remain covered during the service.
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Should I come with a clean face?You don't have to, but we encourage it!
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Do I need to sign consent forms?Yes, only once! You will emailed consent forms prior to your first appointment and these are mandatory in order to receive your treatment.
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Do I need to get a skin consultation every time?No, you don't. Our skin analysis service is meant for first-time clients and those who wish to assess the current status of their skin. We also perform a quick skin assessment at the start of every service.
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What should I wear to my appointment?Wear something comfortable! Our services are meant to be relaxing, so come casual.
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Is there a grace period?There is a 15-minute grace period. After 20 minutes, your appointment will be cancelled.
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Are extractions painful?Short answer: potentially. We do our best to prep the skin to make extractions pain-free but it can become uncomfortable on skin that is already sensitized and/or reactive.
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Where can I park?There's street parking and garage parking in the surrounding area. We encourage that you arrive early to locate parking for yourself, we apologize for this inconvenience.
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Is there a late fee?No, there isn't. We will charge 50% of service total for No-call/No-show.
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Do you validate parking?We do not offer parking validation at this time. We apologize for this inconvenience.
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What is your No-Show policy?No-shows will be charged 100% of the service total. We encourage that you reschedule 12 hours before your appointment to help you avoid this charge.
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Is parking free?Unfortunately we do not offer free parking at this time. Please note that the cost of parking is not included with your service. We apologize for this inconvenience.
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